To speed up the support process, provide as much information as you can:
Usually, we will get in touch within 24 hours of opening the ticket. If a MOBISAT® specialist is not available in your country, support will be provided in English.
In case of theft, call the police and use the Greenbox App to provide the position of your car (or any vehicle) in real time. If you can provide the real time location of a stolen item, the police will act immediately (upon availability of staff).
In the event of a car accident, call 112 or 118, providing the location of your vehicle so that the rescue services can quickly get to the exact accident location. If your device supports the VCDR functionality, you will be able to show the video to the authorities and/or the insurance company thus demonstrating your responsibility.
Certainly! Just let your insurer know that in your vehicle you have installed a telematic black-box and a GPS/GNSS anti-theft device
MOBISAT® products can be easily installed by any car mechanic, (even better if it is your trusted mechanic). You will find detailed installation instructions in the product manual. Usually, to install a MOBISAT® device it is enough to provide power to the device.